Account access
Match the recovery path to the displayed sign-in notice
Start with the exact sign-in message, device, and time of the attempt. That makes it easier to separate a credential or password-reset need from a verification prompt, an app-only symptom, or an official maintenance notice instead of repeatedly retrying the same details.
Use only the matching official recovery or support route for an unresolved record. Do not send a password, OTP, or unrelated private credential as part of an access check.